We specialize in delivering seamless cruise travel planning for clients across the U.S. and beyond. We work with leading cruise lines and global travel partners to curate personalized, memorable experiences at sea. Our team values excellent service, attention to detail, and the joy of making dream vacations a reality.
We are currently hiring a Cruise Reservations Agent to assist clients with booking cruise vacations, managing itineraries, and providing expert travel guidance. This is a fully remote position that offers flexibility, professional development, and the ability to work in a fast-paced, rewarding environment.
Consult with clients to understand their cruise preferences, destination interests, and travel needs.
Research and recommend cruise itineraries, cabins, and packages that suit client goals.
Handle the reservation process, including bookings, confirmations, modifications, and special requests.
Communicate with cruise line partners to ensure accurate pricing, availability, and policy information.
Stay current on seasonal offers, cruise promotions, and trending destinations.
Maintain detailed records of bookings, client preferences, and communication in the CRM system.
Provide responsive, professional support throughout the client's pre-departure journey.
Exceptional customer service and communication skills
Highly organized with the ability to manage multiple bookings and timelines
Strong problem-solving and decision-making abilities
Tech-savvy; comfortable with CRM tools, email, and digital booking systems
Previous experience in travel, hospitality, or reservations is preferred but not required
Must be 18 years or older and legally eligible to work in the U.S.
Reliable internet connection and dedicated remote workspace
100% remote work with flexible hours
Competitive salary aligned with industry standards
Access to cruise booking systems and industry tools
Supportive team environment
Performance incentives and travel-related perks
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