Desktop Administrator- Onsite Job at CruiTek, Seattle, WA

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  • CruiTek
  • Seattle, WA

Job Description

Desktop Administrator- Onsite
Day Shift
Monday-Friday-Onsite (Zip 98057)
3 Month Contract to Hire
Great Company
Unlimited Growth
*Very Specific Skill Set
*Customer Facing Professional
*MSP experience would be great.

Description:
We are seeking a skilled and customer-focused Desktop Administrator to provide technical support and maintenance for end-user computing devices, peripherals, and software. The ideal candidate will have hands-on experience troubleshooting hardware and software issues, setting up workstations, and ensuring optimal performance of IT systems in a corporate environment. 

Responsibilities:  
  • Provide onsite or remote support for desktops, laptops, printers, and other end-user devices
  • Install, configure, and maintain operating systems and software applications
  • Troubleshoot hardware and software issues, escalating complex problems as needed
  • Perform routine maintenance and upgrades on IT equipment if needed
  • Maintain accurate documentation of issues, solutions and asset inventory using the ITSM tool
  • Collaborate with remote IT teams – Service Desk and engineers - to ensure consistent service delivery
  • Assist with onboarding and offboarding processes, including device setup and recovery
  • Ensure compliance with IT policies and security protocols
  • Collaborate with cross-functional teams and operate as "smart hands" to ensure the smooth operation of IT systems
  • Contribute to the Knowledge Base with updates to existing articles and generation of new articles
  • Provide excellent user support via phone, email or in person.
Requirements:
  • 2-4 years in a desktop administration role or at least 4 years in a Service Desk environment
  • Knowledge of Active Directory and M365 tools and processes
  • Experience with Teams Voice or other VOIP solutions
  • Familiarity of Citrix and AVD virtualization technologies
  • Hands-on experience with user endpoints such as laptops, desktops, printers, scanners, and other peripherals
  • ITIL knowledge including Incident, Service Request and Problem and Change Management
  • Occasionally act as an escalation point for Critical outages outside of standard business hours
  • Experience with ServiceNow is a plus
  • Network (Palo Alto and Arista) troubleshooting experience is preferred
  • Ability to drive and reliable transportation
Certifications:
  • ITIL, Network+, A+, MS-900, AZ-900, SC-900 or Security+ certifications are preferred

Job Tags

Contract work, Day shift, Monday to Friday,

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