Job Description

Job Description and Duties

Under the direction of the Staff Services Manager I and guided by business analysts, the Student Assistant is a vital support role within the Information Technology Liaison Bureau and provides support to the daily operations through data analysis, insight generation, and administrative assistance within the Information Technology Liaison Bureau (ITLB). The Student Assistant documents changes in data systems and participates in small-scale entry-level projects to enhance data system functionality. The Student Assistant provides assistance in the design, implementation, and assessment surveys with advanced tools, contributing significantly to data-driven decision-making processes.

The Student Assistant aids in the development, implementation, and management of programs to support CCLDs strategies related to potential future data systems as well as learns about and follows the organizational policies, procedures, and guidelines used for CCLD.

The Student Assistant may generate project-related documentation and reports utilizing Microsoft Office Suite (Word, Project, Excel, Outlook, Visio, SharePoint), focusing on Excel spreadsheets with macros, pivot tables, and graphs for detailed project tracking. And the student assistant may facilitate the development and maintenance of SharePoint sites for project collaboration, as well as provide first-level support to end-users.

The Student Assistant can assist in troubleshooting problems, guiding users through corrective steps, and escalating issues when necessary and the student assistant may also review and update CCLD system documentations submitted by CCLD managers.

The Student Assistant acts as a versatile team player, ready to support other ITLB sections and engage in cross-functional projects.

Please let us know how you learned about this career opportunity by taking the brief survey that follows: .

Would you like more information regarding career opportunities with the CDSS?  We’d love to hear from you!  Please contact us at Recruiter@dss.ca.gov and include the job classification and job control number in the subject line. Information about applying for a state job can be found here: .

You will find additional information about the job in the .

Working Conditions

This position is headquartered in Sacramento and may be eligible for a hybrid Telework schedule for eligible applicants residing in California. A hybrid Telework schedule includes working remotely and physically reporting to the office.

• In Office refers to all working days.

• Hybrid refers to some working days in office and other days Telework eligible.

• Telework refers to all working days at approved alternate work location.

This work location is very convenient!  The CDSS is located two blocks from the light rail and public transportation: within walking distance to the State Capitol, parks, restaurants, farmer’s markets and the Golden 1 Arena. Our building has easy access to I-5, Highway 50, and Highway 80.

This position is eligible for hybrid work  in accordance with the Governor’s and at the sole discretion of the Department of Social Services under California Government Code Section 14200. All telework schedules are subject to change and may be re-evaluated at any time.  The incumbent will  be expected to report for in office work and attend work related in-person events as deemed operationally necessary. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the CDSS policies. Headquarter location may be designated on the selected candidate's primary residence location, and/or the closest CDSS location in accordance with operational need and available space. The successful candidate must reside in California upon appointment.

Special Requirements

Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.

The Statement of Qualifications (SOQ) will be considered the first phase of the hiring process for this position. If your qualifications are competitive, you may be invited to an interview.

The SOQ must be typed and should not exceed one page in length. Use Arial 12-point font, single spacing, and ensure that margins are at least one inch on all sides. The document should include your first and last name, and it must be titled "Statement of Qualifications" at the top of the page. Additionally, please provide a response to the statement below, including specific examples to support your qualifications:

• Describe how your work experience or education qualifies you for the role and responsibilities of this position based on the desirable qualifications.

Resumes and/or cover letters DO NOT take the place of the SOQ. Applications received without an SOQ or SOQs that do not include a response may not receive further consideration and may be excluded from the hiring process.

You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is not complete. Resumes will not take the place of employment history.

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.

Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to appointment. Training and Development assignments are temporary in nature and shall not exceed twenty-four (24) months.

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Strong interpersonal skills and experience working in a team environment.

• Ability to use tact and good judgment while communicating and working with customers, co-workers, management, and other government agency representatives.

• Experience with making oral presentations to a variety of audiences.

• Ability to plan, organize, and adapt to changing assignments and priorities, and to work effectively under pressure to meet deadlines.

• Demonstrated attention to detail and highly organized work habits. Desire to help others.

• Ability to use Microsoft Outlook, Word, and PowerPoint. Ability to handle sensitive information.

• Good communication skills.

• Technical Proficiency.

• Ability to write technical operational procedures.

Benefits

TRANSPORTATION REIMBURSEMENT

• Public transit (mass transit) passes.
  • 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).
  • 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.
• Vanpool drivers and riders
  • 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.

Benefit information can be found on the website and the website.

Examination Information

Those interested in obtaining employment with any state agency must apply and compete through the state hiring and recruitment process.  

To apply for the examination for this position, click on the link below to search for the examination and follow the “How to Apply” instructions in the examination announcement:

Successful examination applicants are placed on an eligibility list.  If you already have list eligibility for this classification, you do not need to retake the examination.  Applicants should refer to their examination results or check their CalCareer account for specific list eligibility expiration dates and to re-take the examination when necessary.  For questions regarding the examination process, please contact the Examination Unit at:  Examinations@dss.ca.gov .

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -

  (SOQ) Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission.

Job Tags

Temporary work, Work experience placement, Work at office, Remote work,

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