, Permanent Position: Front Desk Agent Location: Orlando, FL, USA Company Overview: Crewxperts is a leading hospitality staffing company based in Orlando, FL. We specialize in providing top-notch staffing solutions to hotels, resorts, and other hospitality establishments. Our team of experienced professionals is dedicated to delivering exceptional service and creating memorable experiences for our clients and their guests. Position Overview: As a Front Desk Agent, you will be the first point of contact for guests at our client's establishment. You will be responsible for providing a warm and welcoming experience to all guests, handling their inquiries, and ensuring their needs are met during their stay. Key Responsibilities: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests, ensuring all necessary information is collected and accurately entered into the system - Handle guest inquiries and provide information about the hotel, its services, and local attractions - Assist guests with reservations, room changes, and other requests - Process payments and maintain accurate records - Maintain a clean and organized front desk area - Collaborate with other departments to ensure a smooth and seamless guest experience - Handle guest complaints and resolve issues in a timely and efficient manner - Follow all safety and security procedures to maintain a safe environment for guests and employees - Perform other duties as assigned by the Front Office Manager or Supervisor Requirements: - High school diploma or equivalent - Previous experience in a customer service or hospitality role preferred - Excellent communication and interpersonal skills - Strong problem-solving and decision-making abilities - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficiency in using computer systems and software - Knowledge of local attractions and events is a plus - Must be able to work flexible hours, including weekends and holidays - Must be able to stand for extended periods and lift up to 25 pounds Why Work with Us: - Competitive salary and benefits package - Opportunities for growth and advancement within the company - Dynamic and supportive work environment - Training and development programs to enhance your skills and knowledge - Employee discounts at partner hotels and resorts - Fun team-building activities and events If you are a customer service-oriented individual with a passion for the hospitality industry, we would love to hear from you! Apply now to join our team at Crewxperts and be a part of creating unforgettable experiences for our guests.
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