Job Description

Job Description and Duties

The Contractors State License Board is currently recruiting for a Staff Services Analyst in the Enforcement Division, Mediation Center.

The position is located in Norwalk .

Under supervision of the Supervising Special Investigator I (SSI I), the Staff Services Analyst (SSA) is responsible for performing a wide variety of analytical assignments for the Enforcement division’s Intake and Mediation Center. The SSA reviews incoming consumer complaints, gathers evidence from the parties, analyzes contractor law, conducts mediation, and makes recommendations. The SSA also tracks all complaints and determines priority, ensuring to meet established timelines. The SSA prepares and analyzes tracking spreadsheets and prepares summary reports based on findings to ensure a timely and fair complaint handling process.

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

CalCareers Exams: Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job.

Candidates that are new to state service must take the online Staff Services Analyst exam to establish eligibility:  CalCareers
Please refer to the “Application Instructions” and “Additional Instructions” for information on how to apply.

Please let us know how you heard about our position by taking this brief survey. 

You will find additional information about the job in the .

Special Requirements

• Pursuant to California Business and Professions Code 154.3, incumbent in this position will be required to submit fingerprints to the Department of Justice for criminal history background clearance and be cleared before hiring. 
• This position is subject to Title 16, section 3830 of the California Code of Regulations, the Department of Consumer Affairs’ Conflict of Interest Regulations. The incumbent is required to submit a Statement of Economic Interests (Form 700) within 30 days of assuming office, annually by April 1st, and within 30 days of leaving office.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience applying law/policy and procedures; 
• Experience handling consumer complaints; 
• Proficient in working with various computer databases and software packages such as Microsoft Word, Excel, Access and Outlook

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Benefit eligibility may be based on job classification, bargaining unit, time base and length of appointment. Detailed benefit information including health, dental, vision, retirement, etc. can be found at  .

Supplemental Application

Please submit a Supplemental Application for the hiring manager’s review. Your Supplemental Application will be considered the first interview for this position and applications submitted without it may not be considered. If your qualifications are competitive, you may be invited to come in for an in-person interview.

The Supplemental Application serves as documentation of each candidate's ability to present information clearly and concisely in writing. Your response should be no longer than two (2) pages, single spaced with 12 pt. Arial font with one (1) inch margins.

Include your name and JC# 481750 at the top of your Supplemental Application.

Please describe your experience with the items shown below and provide your responses in the same order:

• Describe how your experience and education qualify you to perform the duties of this position
• Describe your experience composing and editing written material
• Describe your experience handling consumer complaints
• Describe your experience with each of the following Microsoft programs:  

- Word
- Excel
- Outlook

Please provide specific examples and explain your responses thoroughly. Applicants who do not submit a Supplemental Application per these instructions may not be given further consideration. Resumes do not take the place of the Supplemental Application

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Supplemental Application - Please submit a Supplemental Application for the hiring manager’s review. Your Supplemental Application will be considered the first interview for this position and applications submitted without it may not be considered. If your qualifications are competitive, you may be invited to come in for an in-person interview. Instructions for the Supplemental Application are provided below in the “Supplemental Application” section.

Job Tags

Permanent employment, Full time, For contractors,

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