Job Description

**Company :** Highmark Health **Job Description :** **JOB SUMMARY** This role is at the heart of shaping our members' initial experience, creating their first impression of Highmark. As a Senior Functional Product Analyst, you'll be instrumental in driving the analytical aspects of our member onboarding product lifecycle. You'll collaborate closely with customers and stakeholders to deeply understand their needs and translate these insights into a compelling vision for a remarkable onboarding journey. You'll be empowered to develop robust business cases, conduct thorough cost analysis, and strategically evolve our onboarding roadmap to make a measurable impact on member satisfaction and retention. From identifying pain points through data analysis to translating complex business needs into detailed business requirements, you'll champion continuous improvement in our onboarding processes. You'll also play a critical role in proactively governing the delivery of high-quality onboarding solutions, ensuring a seamless and engaging experience for every new member. By staying on top of market trends and translating them into strategic platform recommendations, you'll help us deliver a best-in-class onboarding experience that sets the stage for long-term member relationships. **ESSENTIAL RESPONSIBILITIES** + Partner with and provide strategic counsel to Customers, Business Stakeholder, Vendors, Designers, IT Delivery Partners, and other team members to capture capability needs and drive quality business solutions. Create and maintain deliverables such as business vision, business requirements, customer personas, stakeholder and / or journey maps, product capability roadmaps, product KPIs/metrics, and implementation / delivery plans. + Participate in the full product management delivery life cycle by actively participating with business and IT delivery teams, leveraging an advanced knowledge of modern product management delivery practices and methodologies, such as Agile / Scrum, Kanban, etc. to manage product requirements, delivery plans, business product backlog & prioritization, testing, prototyping, and defining customer/user acceptance criteria. + Lead various aspects of business analysis, business requirements definition and documentation, business user testing, business requirement traceability, and full product capability delivery (e.g., user acceptance testing plans, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts. + Effectively communicate with team members, customers, partners, and management, including assisting with or leading business and product requirement walkthroughs and sprint reviews, reporting project / delivery status, supporting and governing delivery of in-house and vendor solutions and providing accurate and concise documentation. + Actively participate and contribute tosprint plans and reviews to ensure product capability development aligns with customer needs and defined business objectives. + Ensure compliance for required standards and all necessary approvals have been obtained throughout the product management and delivery project lifecycle. + Provide guidance to junior resources within team and share best practices, as appropriate. **EDUCATION** **Required** + Bachelor's Degree in Business Administration, Business Management, Information Technology, Information Systems, or related field **Substitutions** + 6 years of related and progressive experience in lieu of Bachelor's degree **Preferred** + Master's Degree in Business Administration, Information Technology, or related field **EXPERIENCE** **Required** + 5 years in a Business Analysis and/or Analyst role **Preferred** + 3 years in Lean/Six Sigma and/or Process Improvement + 3 years in the Health Insurance Industry + 3 years in the Healthcare Industry + 1 year supporting product management and/or capability delivery **LICENSES or CERTIFICATIONS** **Required** + None **Preferred** + None + Lean/Six Sigma + Project Management Professional (PMP) + Business Analysis Professional (IIBA) + Human Centered Design (HCD) / Design Thinking **SKILLS** + Analytical Skills + Problem-Solving; ability to identify stakeholder problems + Communication Skills; prior experience collaborating with and influencing senior executives, decision makers + Report Writing; ability to explain complex information in simple terms + Advanced knowledge of and some prior experience in applying Agile Methodology and Agile Project Management + Product Management + Critical Thinking and Strategic Thinking; ability to perform big-picture thinking while understanding nuances and details of a situation + Analysis + Elicitation / Documentation skills **Language (Other than English):** None **Travel Requirement:** 0% - 25% **PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS** **Position Type** Office-based Teaches / trains others regularly Occasionally Travel regularly from the office to various work sites or from site-to-site Rarely Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Yes Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Rarely **_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._ **_Compliance Requirement_** _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._ _As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy._ _Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._ **Pay Range Minimum:** $67,500.00 **Pay Range Maximum:** $126,000.00 _Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._ Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org California Consumer Privacy Act Employees, Contractors, and Applicants Notice Req ID: J264308

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